Privacy Policy

This Privacy Policy explains how Synthenova collects, uses, shares, and protects information when you visit our website or use our services, including our AI agent/automation offerings and any related products, tools, or demos we provide (collectively, the "Services").

1) What we collect

We collect information in a few common ways:

2) How we use information

We use information to:

• Respond to your inquiries and schedule calls.
• Provide, operate, and improve our Services and customer experience.
• Deliver AI agent and automation solutions (including building, deploying, and maintaining systems).
• Send important updates (service notices, policy changes) and, if you opt in, marketing messages.
• Prevent abuse, secure our systems, and comply with legal obligations.

3) Legal basis (where applicable)

Depending on the context, we process information because:

• You requested it (to respond, provide Services, or set up a call).
• We have a legitimate business interest (improving Services, security, analytics).
• You consented (where required for certain cookies/marketing).
• We must comply with legal requirements.

4) How we share information

We do not sell your personal data.

We may share information with:

• Service providers/processors that help us run the business (hosting, analytics, email, customer support tools, scheduling, payment processors, and infrastructure providers).
• Professional advisors (legal, accounting) as needed.
• Law enforcement/regulators if required by law or to protect rights, safety, and security.
• Business transfers (if we undergo a merger, acquisition, or restructuring).

When we share data with processors, we expect them to protect it and use it only to provide services to us.

5) AI/automation services and customer data

If you engage Synthenova to build or operate AI agents/automations for your business:

• You may provide data (customer messages, support tickets, documents, workflows, etc.).
• We use that data only to deliver and improve the solution you requested, and as agreed in any contract/SOW.
• If you want, we can structure access so that only authorized team members can view sensitive project materials.

6) Cookies & analytics

We may use cookies for:

• Core site functionality
• Analytics to understand what’s working and improve the site

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

7) Data retention

We keep information only as long as needed to:

• Provide Services
• Maintain business records
• Comply with legal obligations
• Resolve disputes and enforce agreements

We may retain limited information longer if required by law or for legitimate business purposes (e.g., accounting records).

8) Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is 100% secure, but we work to prevent unauthorized access, misuse, or loss.

9) Your rights and choices

Depending on applicable law, you may have rights to:

• Access or update your information
• Request deletion (where legally possible)
• Opt out of marketing emails (use the unsubscribe link)
• Withdraw consent (where processing is based on consent)

To make a request, contact us using the details below.

10) International transfers

Our tools/providers may process data in locations outside India. When data is transferred, we take reasonable steps to ensure appropriate protection.

11) Children’s privacy

Our Services are not intended for children. If you believe a child has provided personal information, contact us and we’ll take appropriate steps.

12) Changes to this policy

We may update this policy. If changes are significant, we’ll update the effective date and may provide additional notice.

13) Contact