Terms of Service

These Terms of Service ("Terms") govern your use of synthenova.xyz and any services, products, tools, or software we provide (collectively, the "Services"). By using our Services, you agree to these Terms.

1) Who we are

Synthenova is an AI product studio that builds AI agents and automations for businesses. We may also offer our own products (for example, Conthunt, Facemaxx) and experiments/demos.

2) Eligibility

You must be able to form a legally binding contract to use our Services. If you use the Services on behalf of a company, you confirm you have authority to bind that company.

3) Your use of the Services

You agree not to:

• Break the law or violate third-party rights
• Attempt to access systems, accounts, or data you don’t have permission for
• Introduce malware, abuse traffic, or disrupt the Services
• Reverse engineer or misuse protected parts of our software (except where legally allowed)
• Use our Services to generate or distribute illegal content or harmful activity

We may suspend or terminate access if we believe you’re violating these Terms or creating risk.

4) Services, scope, and deliverables

5) AI outputs and no guarantees

Our Services may use AI and automation. You understand:

• AI output can be incorrect, incomplete, or inappropriate.
• You are responsible for reviewing outputs before using them in real decisions (especially legal, financial, medical, or safety-related decisions).
• We don’t guarantee specific business results (leads, revenue, conversion rate, cost savings, etc.), unless explicitly agreed in writing.

6) Accounts and security

If a product requires an account:

• You’re responsible for account activity and keeping credentials secure.
• You must provide accurate information.
• You must notify us if you suspect unauthorized access.

7) Fees, billing, and taxes

If you purchase Services or a paid product:

• Fees, billing cycle, and payment terms will be shown at purchase or in a written agreement.
• Taxes (including GST) may apply depending on your location and the offering.
• Unless otherwise stated in writing, fees are non-refundable.

8) Intellectual property

9) Confidentiality

If you share confidential information (business plans, credentials, customer data, etc.), we’ll treat it as confidential and use it only to provide the Services. Specific confidentiality terms can also be defined in an NDA or SOW.

10) Third-party services

Our Services may rely on third-party providers (cloud hosting, analytics, payment processors, model providers). We aren’t responsible for third-party outages or changes, but we’ll make reasonable efforts to keep things running.

11) Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

12) Limitation of liability

To the maximum extent permitted by law:

• Synthenova will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/revenue/data.
• Our total liability for any claim will not exceed the amount you paid us for the relevant Services in the 3 months before the event giving rise to the claim (or INR 10,000 if you paid nothing), whichever is lower.

13) Indemnity

You agree to indemnify and hold Synthenova harmless from claims arising out of:

• Your misuse of the Services
• Your violation of law or third-party rights
• Your content, data, or instructions provided to us

14) Termination

You may stop using the Services at any time. We may suspend/terminate access if needed for security, legal compliance, or Terms violations. Sections that should survive termination (IP, confidentiality, disclaimers, limitation of liability) will survive.

15) Governing law and jurisdiction

These Terms are governed by the laws of India. Courts in Chennai, Tamil Nadu will have jurisdiction, unless a separate written agreement specifies arbitration or a different forum.

16) Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on synthenova.xyz with the updated effective date.

17) Contact